Finvi Payments Technology Usage Fee Frequently Asked Questions

Finvi Payments is a third-party processing company that makes it possible for consumers to make payments to businesses such as collection agencies using Finvi’s technology.

This is a fee Finvi Payments charges consumers when they wish to use Finvi’s technology to make an electronic payment. This technology may include point of sale terminals, on- line portals, Interactive Voice Response Units, and the ability to select communication preferences and access documents.

Finvi Payments charges the consumer a Technology Usage Fee for the use of Finvi’s technology to make an electronic payment.

Finvi Payments can charge a Technology Usage Fee when a consumer chooses to use Finvi’s technology to make an electronic payment.

Finvi Payments is solely responsible for determining the amount of the Technology Usage Fee. The collection agency does not establish the amount of the Technology Usage Fee.

No. Many collection agencies use third party processors who charge a similar fee.   You can avoid the Technology Usage Fee by paying with cash or check or authorizing an electronic funds transfer.

The Technology Usage Fee is explained prior to you authorizing your credit card or debit card payment.

You agreed to pay Finvi Payments a Technology Usage Fee when you used Finvi Payment’s technology or technology powered by Finvi Payments in connection with a debt payable to a collection agency.

You could have avoided this charge by choosing to make a payment by paying with a check, money order, wire transfer or cash.

Some states prohibit the charging of a fee in connection with a credit card or debit card payment. If you believe you have been charged a fee in error, please contact Finvi Payments directly at 888-282-8200.

The Technology Usage Fee will appear as a separate transaction on your statement. It usually appears above or below the payment made to the collection agency. This means two separate transactions will be listed on your card statement: one transaction for the payment to the collection agency, and one transaction for the Technology Usage Fee to Finvi Payments.

No. The Technology Usage Fee is not refundable, even if the payment to which it relates is canceled, refunded, credited, or charged back. Please contact the collection agency directly for additional information about the status of your payment to the collection agency. Please call Finvi Payments for additional information about the Technology Usage Fee at 888-282-8200.

If you have additional questions about the Technology Usage Fee, please contact Finvi Payments at 888-282-8200.

If you have additional questions about the payment to the collection agency, please contact the collection agency directly.